Refund Policy — Melron Games
Last Updated: September 16, 2025
At Melron Games, we strive to ensure our players are satisfied with their experience. This Refund Policy outlines the terms and conditions under which we may issue refunds for purchases made through our official website and within the game "Gamma Forces" (the "Service").
By making a purchase, you acknowledge that you have read, understood, and agree to this policy.
1. General Purchase Policy
All sales of digital products and services, including the game itself, downloadable content (DLC), and in-game virtual currency or items ("Virtual Items"), are considered final upon completion of the transaction.
2. Eligibility for Refunds
Refund requests are considered on a case-by-case basis and are subject to the following guidelines:
Game and DLC Purchases: You may be eligible for a refund for the game or DLC if the request is made within a short, specified period (e.g., 14 days) from the date of purchase and you have not consumed a significant portion of the content (e.g., playtime is minimal, typically under 2 hours). Refunds are not typically granted if you simply change your mind after extensive use.
Virtual Items and Currency: All purchases of Virtual Items within "Gamma Forces" are final and non-refundable. Due to their digital nature, they are deemed "consumed" immediately upon purchase and delivery to your account. This policy is in place to prevent fraud and abuse.
3. Technical Issues
If you are unable to access or use a purchased product due to a technical fault on our end that we cannot resolve within a reasonable time frame, you may be eligible for a refund. Please contact our support team first so we can attempt to resolve the issue.
4. Unauthorized Purchases
If you believe an unauthorized or accidental purchase was made from your account, please contact us immediately at [email protected]. We will investigate the issue and, if verified, may issue a refund at our discretion. It is your responsibility to secure your account and payment information.
5. How to Request a Refund
To submit a refund request, you must:
Contact our customer support team at [email protected] from the email address associated with your Melron Games account. Provide your account username, the date of purchase, and the specific product or item for which you are requesting a refund. Provide a detailed reason for your refund request. Our support team will review your request and inform you of the decision via email.
6. Processing Refunds
If your refund request is approved, we will process it to the original method of payment. The time it takes for the refund to be credited to your account may vary depending on your financial institution's policies, but typically takes 5-10 business days.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page. Your continued use of the Service after any change constitutes your acceptance of the new Refund Policy.
8. Contact Us
If you have any questions about this Refund Policy, please contact our support team at: [email protected]
Please note that this policy does not affect any statutory rights you may have under your local consumer laws.